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Apple is present process some staffing modifications that embrace the elimination of social media help employees. Consequently, Apple will quickly now not present buyer help by way of X/Twitter, YouTube, and its Apple Assist Group, in response to .
MacRumors cites nameless sources that state that on October 1, @AppleSupport on X/Twitter (which has 1.5 million followers) will present automated replies that designate different methods to get help from Apple. Additionally, remark replies to the Apple Assist YouTube channel (which has 1.55 million subscribers) will stop.
Most regarding is that Apple will now not have officers who submit to the discussion board, which launched 12 years in the past. It’s a very energetic internet useful resource for customers to debate points with Apple merchandise. MacRumors’ report doesn’t state if the discussion board will stay accessible for customers to assist one another with out official enter, or if will probably be taken down fully.
Find out how to get help from Apple
Apple has a that particulars how prospects can get help from Apple. It offers entry to Apple’s huge database of help paperwork that you could search by way of. The Assist web site additionally offers a way to speak with or speak on the telephone to an Apple Assist consultant–for telephone calls, customers should fill out a web-based kind and supply a telephone quantity, after which an Apple rep will name the shopper. Apple additionally affords anfor the iPhone and iPad.
Prospects also can go to the Genius Bar at their native Apple Retailer. Appointments are required and may be made on theby discovering a retailer after which clicking the “Make a reservation” hyperlink. Not all Apple Shops present Genius Bar companies. Study extra about reserving a Genius Bar appointment.
MacRumors stories that the workers who labored in social media roles have the choice to modify to a phone-based help position, however chat-based roles usually are not provided. Those that decline the choice might want to discover employment exterior of Apple.
Macworld has requested Apple for affirmation of those modifications and can replace this text if we hear something.
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